Technology Tips for Small Business

November 5, 2007

Acronym: SIP

SIP – Session Initiation Protocol. This is an Internet Engineering Task Force (IETF) standard for initiating an interactive user session involving multimedia elements such as voice, video, gaming etc. SIP works in the Application layer of the Open Systems Interconnection communications model.Requests can be sent through any transport protocol, such as UDP, SCTP, or TCP.

© 2007 Steven G. Atkinson – All Rights Reserved

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Steven G. Atkinson is the author of the book – Technology Tips for Small Business. For more information on the book visit the site for for book – Technology Tips for Small Business.

November 1, 2007

Term: Divestiture

Filed under: General Information,Information,Telecommunications,Telephones — Steven G. Atkinson @ 5:07 pm

Terms: Divestiture
In 1984 as a result of the antitrust trial against AT&T as a telecommunication monopoly the US Justice Department ordered that AT& be split. This resulted in the Long Distance Carrier AT&T and seven Regional Bell Operating Companies (termed RBOCs). This is known as the Divestiture of AT&T. Today the Long Distance AT&T of 1984 no longer exists having merged with SBC (with came about via mergers of several of the RBOCs) in 2006. SBC took the name AT&T.

© 2007 Steven G. Atkinson – All Rights Reserved

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Steven G. Atkinson is the author of the book – Technology Tips for Small Business. For more information on the book visit the site for for book – Technology Tips for Small Business.

October 28, 2007

2007 marks a time of change for Daylight Saving Time

Filed under: Telecommunications — Steven G. Atkinson @ 12:09 am

Prior to this year the last Sunday in October was that date that Daylight Saving Time ended. Starting this year it will be the first Sunday in November.

*Republished from Spring 2007

For those who don’t know the rhyme we spring ahead an hour in the spring and fall backward one hour, in the fall. Some people mistakenly call it Daylight Savings Time, but it is Daylight Saving Time.

In 1986 the dates for DST in the US was established as the first Sunday in April and the Last Sunday in October. In 2007 with the Energy Policy Act of 2005 that President George Bush signed into law in 2005, the new dates for Daylight Saving Time will begin on the second Sunday of March and end the first Sunday of November.

It all depends on who you ask whether Daylight Saving Time is a good idea or not. One study done in the 1970s by the U.S Department of transportation shows that the country’s electricity usage is cut by about one percent each day with Daylight Saving Time.

Why is this? One of the biggest uses of energy is for electricity for lighting our homes. By moving the clocks ahead in the spring, it gets darker later in the day and the need for lights in the house are less, since they need to come on later. Also with sunlight later in the day, the plans for outdoor activities rise meaning less electricity would be used, since people aren’t in the house to use it.

Daylight Saving Start and end dates beginning in 2007.
Year – Begins – Ends
2007 – March 11 – November 4
2008 – March 9 – November 2
2009 – March 8 – November 1
2010 – March 14 – November 7
2011 – March 13 – November 6
2012 – March 11 – November 4
2013 – March 10 – November 3
2014 – March 9 – November 2
2015 – March 8 – November 1

Unlike it was years ago, when I use to have a list of clocks that I needed to manually set when I arrived early to work on the Monday after DST change, many systems will automatically reset to the correct time. With the change of the dates for DST, it is possible older devices will not change correctly. Hopefully by March of 2007, patches for systems will be developed otherwise you may be setting clocks again. (There was some problems with this and apparenty there was also some problems in October too)

Daylight Saving Time is not a modern idea. Benjamin Franklin first mentioned it in a letter to the Journal of Paris in 1784.

It wasn’t put into practice until the German government put it in place in 1916.

The U.S. Congress established it at the same time they formally adopted the Rail Road Time Zones in 1918. It became so unpopular that the law for DST time was repealed in 1919.

In 1942, during World War II, DST was reinstated in the U.S. although from the end of the war in 1945 until 1966, there wasn’t a Federal Law that addressed DST.

In 1966 DST was established and has been in place since, although the law gave states the capability to exempt themselves and a few, such as Arizona and Hawaii have. Many countries follow some sort of DST plan.

Hopefully your clock will be changed correctly. If not you’ll be walking into work an hour late on Monday in the spring or an hour early in the fall.

Along with the change of clocks with DST, Fire departments recommend that the battery in fire and smoke detectors be changed. There are studies that show that a working smoke detector can more than double a person’s chances of surviving a home fire. It’s also estimated that as many as 1/3 of the homes with smoke detectors have dead or missing batteries.

© 2007 Steven G. Atkinson – All rights reserved – Technology Tips for Small Business – tt4sb.com

October 25, 2007

Slam, Cram and Scam

Filed under: General Information,Information,Telecommunications,Telephones — Steven G. Atkinson @ 1:18 pm

Does it ever seem as if there’s always someone trying to get your money? Even in telecommunications it’s that way. Some people may be trying to get your money to help your business, such as consultants, while others are nothing more than crooks trying to steal.

Here are some helpful tips to try to keep your money in your pocket. Some of these may seem like ancient history, but could still happen.

Don’t be slammed. Slamming is when your long-distance telephone service is switched to another company without your permission. This could happen in many ways, it could be in the form of what appears to be a check, cashing it will allow them to change your present service to theirs, usually at a much higher rate. Another way is to receive a telephone call offering you lower rates, even declining the service you may have been switched.

Watch for Cramming. Cramming is when optional services such as voice mail, paging, a personal 800 numbers or club membership appears on your telephone bill. This can happen, like slamming, by filling out a contest entry form, failing to respond to a negative option sales pitch, or calling a 900 number. It can happen simply by the crammer picking your telephone number out of the blue and placing charges on your bill through your local telephone company by claiming that you agreed to purchase the services.

Be aware of scams. Two of the most common ones are the “809 area code” and the “90#” scam. The 809 scam is a valid concern since 809 appears as a usual US area code but you’re actually connected to a phone number outside the United States, in the Caribbean, and charged international call rates to some number. Other area codes associated with this are 284 and 876. Because they are outside of US they are not under any US regulations. The “90#” is also true, but only to a degree. It only works on systems that require a user to dial a ‘9’ for an outside line and there aren’t any other restrictions placed on the service.

Because of these things it’s important that you check your telephone bill each and every month. It’s your right to dispute any charges you do not agree, but you should put those reasons in writing. Be sure to pay your bill on time, you may subtract the disputed amount and any taxes or fees associated with it along with written notice on the reason for your dispute. Your phone service should not be disconnected, but be aware that these charges could be referred to a collection agency.

© 2006-2007 Steven G. Atkinson – All rights reserved

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More tips like this can be found in the book - Technology Tips for Small Business – tt4sb.com

October 4, 2007

Got iPhone Envy, But Don’t Use AT&T

Filed under: Cellphones,Small Business,Technology,Telecommunications — Steven G. Atkinson @ 12:46 pm

LG has announced a touch screen phone, the LG Voyager. It will be availale on the VerizonWireless network

The LG Voyager is the successor of the enV VX9900. It has a 320 x 240 pixels touch-sensitive display with a clamshell that opens in landscape orientation to reveal the display, stereo speakers and QWERTY for messaging.

It also supports V CAST TV for live digital TV viewing and stores as much as 8GB of media on a microSDHC card.

The Voyager is due to launch by the Thanksgiving holiday and pricing has not been announced.

For More:
http://www.infosyncworld.com/news/n/8405.html
http://www.slashphone.com/70/8480.html

September 18, 2007

Invoices wrong? – Be careful on how you pay.

Filed under: Cellphones,Telecommunications,Telephones — Steven G. Atkinson @ 5:49 pm

It’s not unusual for telecommunications invoices to have errors. It is for that reason that they should be checked each month before payment is made. TEM (Technology Expense Management) vendors are always using that as a marketing tool to do it for you. As a Technology Consultant, I too believe this.

One of the items that can be added to an invoice is Third-Party billing. This is when a company is allowed to pass charges onto your local provider bills. This could be for a club membership or other add-on services.

Actually the majority of third-party billing is fraudulent. Important to note, the local provider does not have any responsibility or liability for third-party charges and third-party billers must be contacted directly for billing resolution. Many local providers will allow you to place third-party biller block on your account. It’s advisable to do so.

Knowing this you shouldn’t simply short pay your invoices. Many vendors require written notification of disputed charges and authorization allowing short payment of amounts due. Sometimes it is even easier to pay the full invoice amount and request a refund for those incorrect charges. Any delay could give the vendor a reason to assess late charges.

Proper documentation can and usually will protect you. Short payment of invoices may look as non-payment and late charges can be assessed on those amounts. Should at some time disconnection be threatened, the correct documentation gives a paper trail that can be used to substantiate your actions.

You want to always only pay for the correct amount, but big telecommunication companies also want to receive payment for services they believe were provided.

© 2006-2007  Steven G. Atkinson – All rights reserved – tt4sb.com

September 7, 2007

Acronym: RBOC

Filed under: acronym,General Information,Information,Telecommunications,Telephones — Steven G. Atkinson @ 10:28 am

ROBC – Regional Bell Operating Company. With the divesture of ATT in 1984, seven regional companies, also called “Baby Bells” were formed to supply local telephone service with ATT as the Long-Distance Carrier. These seven companies were; Ameritech, Bell Atlantic, BellSouth, NYNEX, Pacific Telesis (also known as Pacific Bell), Southwestern Bell and US West. Not only were these companies the RBOC, but they would also be considered the LEC (Local Exchange Carrier). The term Regional Holding Company (RHC) is also sometimes used.

Over the course of the past 23 years there have been mergers and other acquisition as well as a change in the telecommunications law in 1996 that allowed the RBOCs to request and be granted the rights to supply Long-Distance services where once there were 8 companies (ATT and the 7 ROBCs) now are three.

Verizon was formed after the Merger of Bell Atlantic and NYNEX as well as the acquistion of GTE an independent carrier. Since then Verizon has also merged with MCI (A Long-Distance company).

Qwest a Denver based Fiber Long Distance company acquired US WEST.

The New ATT was formed after SBC acquired ATT and took the name AT&T in 2005. SouthWestern Bell took the name SBC when it acquired Pacific Telesis in 1997. SBC then acquired AmeriTech in 1999. Then in 2006 the new AT&T merged with BellSouth.

© 2007 Steven G. Atkinson – All Rights Reserved

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Steven G. Atkinson is the author of the book – Technology Tips for Small Business. For more information on the book visit the site for for book – Technology Tips for Small Business.

September 5, 2007

Bad Technology Habits

1.   Talking on the cell phone at inappropriate places.  People when they are talking forget where they are or who may be around when they are having a conversation on the phone.  The guy next to you in the grocery line, or sitting in front of you in a theater don’t want to hear your end of the conversation and you may not want them to hear it either.

2.   Interrupting a conversation to answer you cellphone.  If you are talking with a client, is the caller more important than the client.  Probably not.

3.   Constantly checking email.  It’s better to check them in batches than when each mail is delivered.  Turn off notification and build into your schedule email time.  You will be more productive.

4.   Don’t use unusual ringtones.  A ringing phone at the wrong time is embarrassing, but one in a business meeting that plays your favorite rock song may be worst.

5.   Hiding behind Voice mail. Too many people will not answer the phone, let voice mail take the message and then respond to the voice mail.

6.   Calling back a number on CallerID  when a message wasn’t left in voice mail. It could have been a incorrect dialed number or the caller needed the answer right then nd not later.  It’s even possible that you may have already talked with that person since they called.

© 2007 Steven G. Atkinson – All Rights Reserved – Technology Tips for Small Business

August 31, 2007

Term: Loop Back

Filed under: General Information,Information,Telecommunications,Telephones — Steven G. Atkinson @ 9:43 am

LOOP BACK – Is a method of performing transmission tests on a circuit, not requiring the assistance of personnel at the distant end. This happens when a signal in sent from a central communications device (usually at the carrier’s central office) and returned to it in a way to determine correct opperation of the circuit or device.

August 24, 2007

Acronym: LNP

LNP – Local Number Portability. This was defined in the Telecommunications Act of 1996 as the “ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another.”

The FCC since has mandated Wireless Local Number Portability starting November 24, 2003 allowing operators to charge an additional monthly Long-Term Telephone Number Portability End-Use Charge as compensation. On November 10, 2003, the FCC additionally ruled that number portability applies to landline numbers moving to mobile telephones as well.

© 2007 Steven G. Atkinson – All Rights Reserved

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Steven G. Atkinson is the author of the book – Technology Tips for Small Business. For more information on the book visit the site for for book – Technology Tips for Small Business.

August 15, 2007

Inventory Control – Do you know what you have?

Over time it’s amazing to see how much technology equipment a business can purchase. Do you know everything that you have? Do you know how old it is? Do you have a maintenance contract on something you took out of service months ago? These are all valid question, and some of you may be surprised with your answers.

Here are some ways to help control your inventory.

Start a database now, if you don’t already have one. When you purchase something, enter the information in it. Helpful information to keep in the database is the item description, serial number, cost, date of purchase, ending warranty date. I also keep an estimated time of use and have a column to enter the disposal date. I’m sure there may other items to put into it, but this is a good start.

Now each time you purchase a technology item just enter this information. It’s easy to go from here onward, it only takes a few minutes with each new item.

Now comes the hard part. It’s not really hard, it’s just time consuming. Enter all of your existing equipment into the database. The purchase cost or date may not be readily available, but on most items you can make an educated guess.

Now here comes the real hard part. Contracts for services. This would include maintenance contracts on equioment such as copiers, computers or telephone equipment. It should also include the monthly service charges for telecommunication items such as telephone service office and cellular, Internet service and all cost associated with them.

You may have to get your carrier involved to really get this updated information. The local phone company should be able to give you a CSR (Customer Service Record) that has detailed information on what you are receiving from them. The Internet carrier can give you the same, and make certain you get the details on speed, both upload and download, of the connection. This is the only way that you can be sure that the price you pay is competitive.

Now that you have everything together you can make informed technology related issues without having to reinvent the wheel.

© 2006-2007  Steven G. Atkinson – All rights reserved – Technology Tips for Small Business

August 7, 2007

Gadget Gone Bad. Now what to do?

Filed under: Cellphones,General Information,Telecommunications — Steven G. Atkinson @ 8:06 am

With any gadget one thing will nearly always happen. It was stop working. It may stop because the battery that came with it goes dead, or will refuse to recharge. Or it may because you forgot to take your cellphone off of your person in the restroom and it found some standing water.

The question now is, do I have it fixed or do I replace it?

One thing you need to do is ask, How dead is it? A bad battery can be replaced. But one that took a swim in the toilet is easy, that one gets replaced

The next question is how much does it cost? The cost for the repair as well as the cost for the replacement. The replacement cellphone battery may cost $ 30.00, but you maybe able to get a new cellphone for just a few dollars more. There could be an added cost to that; you will probably have to renew your contract. That’s no big deal if you are satisfied with your service and planning to continue after your current contract. However if you are unhappy with service and thinking about leaving for another carrier, you may not want to go that route.

Some people use a rule to determine the time to replace or repair. If it costs less than 50% of the cost of new, do the repair otherwise purchase new. This does seem to be a good rule of thumb and most times you may be better off doing it that way. That is unless the piece is more than a few years old. Then I look at the cost to repair should be less than 50%-10% for each additional year. A three-year-old item is time to replace if it’s more than 20% of the cost of a new one to repair. By the time it’s three years old it’s probably three version or more behind anyway.

Sometimes you can get lucky. If you are good with your hands and have some knowledge of technology you may be able to fix it yourself. If that’s the case you cost for repair could be way down since you only have to pay for the part. Your time is free. But is it? I guess you may need to figure how valuable is your time and whether it’s worth your while to repair.

The best plan though is to always have a replacement plan, that in itself may give you your answer.

Once the useful life of any electronic device that uses a battery, be certain to dispose of it in the proper manner. The elements that are used in batteries Nickel Cadmium (Ni-Cd), Nickel Metal Hydride (Ni-MH), Lithium Ion (Li-ion) and Small Sealed Lead (Pb) used in items such as cordless power tools, cellular and cordless phones, laptop computers, camcorders, digital cameras, and remote control toys should be recycled and not thrown in the trash. Information on recycling batteries can be found at Call2Recycle.org

© 2006-2007  Steven G. Atkinson – All rights reserved – tt4sb.com

July 31, 2007

What is TEM?

Filed under: Telecommunications,Telephones — Steven G. Atkinson @ 8:59 am

TEM what is it? If it had an A it could be TEAM, but the A is absent so it’s just TEM.

TEM is one of those acronyms that it depends on which field you are in to what it means. It could stand for Transmission Electron Microscopy. But it’s one of the new buzzwords in some businesses and it stands for Telecom Expense Management.

TEM vendor’s claims are that they will increase savings and reduce the hassle of managing your telecom expenses. This is true and it may be time that you start exploring that issue.

But it really should be considered Technology Expense Management. There are many other technology related items that you use that have a cost. Some of them like your telephone system, Internet connection, and cellphone and in many cases copiers have a monthly cost. Even if it doesn’t have a monthly cost, it does have a cost. It may be the purchase cost or an upgrade cost or replacement cost.

Technology Consultants can help you with those needs. As referenced in the prior post it’s recommended as one of the top technology things you need for your business is a local technology consultant. TEM vendors are really nothing more than Technology Consultants.

© 2006-2007 Steven G. Atkinson – All Rights Reserved – Technology Tips for Small Business

July 26, 2007

Acronym: DS0 – DS1 – DS2 – DS3

Filed under: General Information,Information,Telecommunications — Steven G. Atkinson @ 8:45 pm

DS0 – Digital Signal Level Zero.  This is a single digital data channel of 64 Kilobytes per second.

DS1 – Digital Signal level One.  This is a signaling scheme of 24 DS0 channels.   It is also commonly called a T1 circuit.

DS2 – Digital Signal Level Two.  This is a signaling scheme equal to 4 DS1 circuits.

DS3 – Digital Signal Level Three.  Signaling scheme equal to 28 DS1 circuits or 44.736 Mb/s.

July 12, 2007

Acronym: LEC, ILEC and CLEC

Filed under: General Information,Information,Small Business,Telecommunications,Telephones — Steven G. Atkinson @ 4:08 pm

LEC – Local Exchange Carrier. This is the company that supplies service to your local location. On top of this there are CLEC and the lesser used ILEC. CLEC is Competitive Local Exchange Carrier. Most locations in the US have their local service by one of the original Bell Operating companies. These companies are also call RBOC or Regional Bell Operating Company. These are also known as ILEC or Incumbent Local Exchange Carrier. The RBOC that served your area when the divestiture of ATT in the 1980’s is your ILEC. Any company that supplies service but is not the ILEC is considered a CLEC. They compete with the Incumbent.

© 2007 Steven G. Atkinson – All Rights Reserved – Technology Tips for Small Business

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